Refund Policy

1. Our 30-Day Money-Back Guarantee

2. Try Before You Pay

We offer a free trial so you can test the service on your own device and internet connection before choosing an 8K IPTV subscription. We strongly recommend using it — it is the fastest way to confirm that the service performs well for you.

To request a trial, message us on WhatsApp.

3. How To Request A Refund

• Message us on WhatsApp or via our contact page within 30 days of activation
• Tell us the issue you are experiencing and the device you are using
• Allow us a reasonable opportunity to troubleshoot — most problems are solved in minutes
• If the issue cannot be resolved, we process your refund

4. Processing Times

Approved refunds are issued to the original payment method wherever possible. Processing normally takes 3–10 business days, depending on the provider. Bank transfers and money transfer services may take longer than PayPal or card payments.

Any transfer or currency conversion fees charged by the payment provider are outside our control and may not be recoverable.

5. When Refunds Are Not Available

We cannot issue a refund where:

• More than 30 days have passed since activation
• The request relates to problems with your own internet connection, device or network rather than the service
• A specific channel, match or title is unavailable, while the rest of the service works normally
• The subscription was suspended for breach of our Terms of Service, including credential sharing or resale
• You declined reasonable troubleshooting assistance
• The purchase was made through a reseller or third party rather than directly from us

6. Renewals

Subscriptions do not renew automatically. Each renewal is a new purchase and starts its own 30-day guarantee period. Reseller credits are covered separately — see the reseller panel for details.

7. Payment Disputes

If you have a problem, please contact us first. Opening a dispute or chargeback without contacting us usually takes longer to resolve and will result in the subscription being suspended while the dispute is under review.

8. Contact